The Cleveland Cloud Company

Services

Managed services and IT support—engineered for modern workplaces

The Cleveland Cloud Company covers the full stack local businesses expect from a premium MSP, then extends into VoIP, intelligent video, and IP access control so you are not stitching together five vendors.

Managed IT Services

Managed IT Services

Proactive monitoring, help desk, cloud management, and strategic IT leadership—so your team stays productive without the cost of a full in-house department.

  • 24/7 monitoring & alerting
  • Predictable monthly pricing
  • Help desk for every user
  • Patch, backup & recovery
  • Microsoft 365 & cloud ops
  • vCIO / technology roadmap
Full service details
IT Support & Help Desk

IT Support & Help Desk

Fast, human support for your people—ticket triage, remote resolution, and on-site escalation when Cleveland businesses need hands on keyboards.

  • Local & remote help desk
  • Defined response SLAs
  • Onboarding & offboarding
  • Device lifecycle support
  • Vendor coordination
  • Knowledge base for your staff
Full service details
VoIP & Business Communications

VoIP & Business Communications

Cloud voice, softphones, video meeting rooms, and unified communications that keep multi-site and hybrid teams connected.

  • Hosted VoIP & SIP trunks
  • Softphones for hybrid work
  • Auto attendants & call queues
  • Meeting room systems
  • SMS & team messaging options
  • Number porting & cutover support
Full service details
AI-Powered Security Cameras

AI-Powered Security Cameras

Intelligent IP video with AI analytics—detect, alert, and review incidents faster across offices, warehouses, and campuses.

  • IP camera design & install
  • AI person/vehicle analytics
  • Secure NVR & cloud retention
  • Mobile & SOC-style viewing
  • Integration with access control
  • Policy-aligned privacy controls
Full service details
IP Access Control

IP Access Control

Badge, mobile, and multi-factor door control on modern IP infrastructure—audit trails included for compliance-minded organizations.

  • IP door controllers & readers
  • Badge, PIN & mobile credentials
  • Biometric options
  • Visitor & contractor workflows
  • Audit logs for compliance
  • Camera + access integration
Full service details

Engagement models

Co-managed or fully outsourced—your choice

Some clients keep strategic IT internal and use us for monitoring and help desk. Others outsource the full stack. Either way, you get clear ownership and reporting.

Fully managed

We own day-to-day operations, vendor management, and continuous improvement with executive roadmap reviews.

Co-managed

Your internal team keeps control; we add 24/7 monitoring, specialized skills, and surge capacity.

Project & transition

Ideal for M&A cutovers, VoIP migrations, camera/access deployments, and cloud modernizations.

Ready for IT that runs like a business unit—not a ticket queue?

Book a free consultation with The Cleveland Cloud Company. We’ll review your stack, risks, and opportunities across managed IT, communications, and intelligent physical security.